Where do I report Bugs ?
As much as we want to deliver a perfectly running program and we would perform extensive tests on the programs before we release them, bugs do occur. As we are supporting a wide spectrum of operating systems and computer set up, it is impossible to test on all combinations and problem may occur.
If you encounter a problem, see if you can replicate the error on another computer. If the problem is not replicated, you may want to perform a scandisk, defrag and possibly a virus scan to ensure that the system is in good working condition.
There are times in which an external program may interfere with our program and as such during the test close all other running program and test the program exclusively.
If you can replicate the error, drop us an email at support@batchimage.com with the following information
- Program you are running
- Version of the Program in question
- Your Operating System
- Information about your hardware configuration (eg CPU type/speed, remaining harddisk space, RAM)
- The error message
- When the Error occurs (eg at program start up, while running the program or when you close the program)
- The Configuration File (You will find a file called default.ini in the installed directory, this contain all settings for the program)
When requested, you may send us the image file in question via email. Our mailbox would reject any file attachment over 1mb so write to us if you are sending us a file larger than that size.
We will try to replicate the error on our end and issue a bug fix as soon as we have a solution.
The program comes equipped with EurekaLog Exception Reporting System. If your program crashes for some reasons, it will automatically generate a bug report. You may send that to us via email and if possible, include the steps on how the program occurs. It will help us diagnose the problem better.